Returns & Exchanges Policy
We want you to feel confident about your purchase. If your kurta shirt isn’t quite right, you may return or exchange it within 30 days of delivery, subject to the conditions below.
30-Day Return Window
You have 30 days from the date your order is delivered to request a return or exchange.
Returns requested after 30 days are not eligible for a refund or exchange.
Return Conditions
To be eligible for a return or exchange, the item must:
- Be unworn and unused
- Be in its original condition
- Have all original tags attached and intact
- Be free from stains, odors, damage, alterations, washing, or signs of wear
We reserve the right to decline a return if the item does not meet these conditions.
Trying On Your Kurta
We understand that you may need to try on your kurta to check the fit. Trying the garment on briefly is perfectly fine.
However, the kurta should not be worn for an event, outing, or extended period and must be returned in new, resalable condition with its original tags attached.
Please take care to avoid contact with deodorant, perfume, makeup, oils, or other products while trying on your kurta, as items returned with stains, odors, or other signs of use may not be accepted.
How to Start a Return
To request a return or exchange, contact us within 30 days of receiving your order and provide:
- Your order number
- The item you would like to return or exchange
- The reason for the return or exchange
We will provide you with instructions for returning your item.
Please do not send an item back without first submitting a return request.
Refunds
Once we receive your return, we will inspect the item to make sure it meets our return conditions.
If approved, your refund will be issued to your original method of payment.
Please allow several business days after the refund is processed for it to appear on your account. Processing times may vary depending on your bank or payment provider.
Original shipping charges, if any, are non-refundable.
Exchanges
If you need a different size, you may request an exchange within the 30-day return period.
Exchanges are subject to product availability. If the requested size or item is unavailable, we may issue a refund instead.
Return Shipping
Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or defective.
We recommend using a trackable shipping method when returning your order. We are not responsible for return packages that are lost in transit.
Incorrect, Damaged, or Defective Items
If you receive the wrong item or your kurta arrives damaged or defective, please contact us as soon as possible.
Please include your order number and photos showing the issue so we can assist you promptly.
For verified incorrect, damaged, or defective items, we will arrange an appropriate replacement, exchange, or refund at no additional cost to you.
Non-Returnable Items
We cannot accept returns for:
- Items that have been worn or used
- Items that have been washed or altered
- Items with missing, removed, or damaged original tags
- Items with stains, odors, makeup, deodorant marks, or other signs of wear
- Items marked Final Sale, if applicable
Questions?
If you have any questions about whether your item is eligible for a return or exchange, please contact us before sending it back. We’ll be happy to help.